top of page

                                                                                  Privacy Policy

Castle House Museum  are committed to safeguarding your privacy. Contact us at if you have any questions or problems regarding the use of your
Personal Data and we will gladly assist you.
By using this site or/and our services, you consent to the Processing of your Personal Data as
described in this Privacy Policy.
Table of Contents
1. Definitions used in this Policy
2. Data protection principles we follow
3. What rights do you have regarding your Personal Data
4. What Personal Data we gather about you
5. How we use your Personal Data
6. Who else has access to your Personal Data
7. How we secure your data
8. Information about cookies
9. Contact information

1. Definitions
Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of
Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalised or not) – Dunoon & Cowal Heritage Trust, Castle House Museum, Castle
Gardens, Dunoon, PA23 7HH.

2. Data Protection Principles
We promise to follow the following data protection principles:

  •  Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We

always consider your rights before Processing Personal Data. We will provide you
information regarding Processing upon request.

  •  Processing is limited to the purpose. Our Processing activities fit the purpose for which

Personal Data was gathered.

  • Processing is done with minimal data. We only gather and Process the minimal amount of

Personal Data required for any purpose.

  • Processing is limited with a time period. We will not store your personal data for longer than


  •  We will do our best to ensure the accuracy of data.

  •  We will do our best to ensure the integrity and confidentiality of data.

3. Data Subject’s rights
The Data Subject has the following rights:
1. Right to information – meaning you have to right to know whether your Personal Data is
being processed; what data is gathered, from where it is obtained and why and by whom it
is processed.
2. Right to access – meaning you have the right to access the data collected from/about you.
This includes your right to request and obtain a copy of your Personal Data gathered.
3. Right to rectification – meaning you have the right to request rectification or erasure of your
Personal Data that is inaccurate or incomplete.
4. Right to erasure – meaning in certain circumstances you can request for your Personal Data
to be erased from our records.
5. Right to restrict processing – meaning where certain conditions apply, you have the right to
restrict the Processing of your Personal Data.
6. Right to object to processing – meaning in certain cases you have the right to object to
Processing of your Personal Data, for example in the case of direct marketing.
7. Right to object to automated Processing – meaning you have the right to object to
automated Processing, including profiling; and not to be subject to a decision based solely
on automated Processing. This right you can exercise whenever there is an outcome of the
profiling that produces legal effects concerning or significantly affecting you.
8. Right to data portability – you have the right to obtain your Personal Data in a machine-
readable format or if it is feasible, as a direct transfer from one Processor to another.
9. Right to lodge a complaint – in the event that we refuse your request under the Rights of
Access, we will provide you with a reason as to why. If you are not satisfied with the way
your request has been handled please contact us.
10. Right for the help of supervisory authority – meaning you have the right for the help of a
supervisory authority and the right for other legal remedies such as claiming damages.
11. Right to withdraw consent – you have the right withdraw any given consent for Processing of
your Personal Data.
4. Data we gather
Information you have provided us with

If you’ve used our contact form to get in touch, then we may retain your name, e-mail address and
any other details provided, for the purposes of dealing with your enquiry.
If you’ve made a donation or become a Friend/Member, then we will retain contact details such as
your name, home address and telephone number etc. We retain this for the purposes of keeping
you informed on what the society is doing with the funds it receives. We do not retain bank details.
Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools from third
parties. For example, your shopping cart information, your IP address, and which pages you’ve
visited etc. This information is used to improve your customer experience. When you use our
services or look at the contents of our website, your activities may be logged by WordPress,
YouTube or Facebook as there are page elements that rely on their services.
Information from our partners
We may gather information from, or share information with, our trusted partners with confirmation
that they have legal grounds to share that information with us. This is either information you have
provided them directly with or that they have gathered about you on other legal grounds. See the
list of our partners here.
Publicly available information
We might gather information about you that is publicly available.
How long do we store your data for?
We will only retain data for as long as is needed to carry out the functions that inspired you to give
us your data in the first place. In most cases, your tracking data will be anonymised as soon as you
leave the site. If you’ve shared personal data with us beyond the mere fact of visiting the site (such
as using the contact or donate forms) your data will be held only for as long as it takes to process
your request or donation.
5. How we use your Personal Data
We use your Personal Data in order to:

  •  provide our service to you. This includes for example registering your account; providing you

with other products and services that you have requested; providing you with promotional
items at your request and communicating with you in relation to those products and
services; communicating and interacting with you; and notifying you of changes to any

  •  enhance your customer experience;

  •  fulfil an obligation under law or contract.

We use your Personal Data on legitimate grounds and/or with your Consent.
On the grounds of entering into a contract or fulfilling contractual obligations, we Process your
Personal Data for the following purposes:

  •  to identify you;

  • to provide you a service;

  •  to communicate either for donations or volunteers.

With your consent we Process your Personal Data for the following purposes:

  • to send you newsletters and campaign offers (from us and/or our carefully selected


  •  for other purposes we have asked your consent for.

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal
Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to
use any such data. We will use data outside the scope of this Policy only when it is anonymised. We
save your billing information and other information gathered about you for as long as needed for
accounting purposes or other obligations deriving from law, but not longer than one financial year.
We might process your Personal Data for additional purposes that are not mentioned here, but are
compatible with the original purpose for which the data was gathered. To do this, we will ensure

  •  the link between purposes, context and nature of Personal Data is suitable for further


  •  the further Processing would not harm your interests and

  •  there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.
6. Who else can access your Personal Data
We do not share your Personal Data with strangers. Personal Data about you is in some cases
provided to our trusted partners in order to either make providing the service to you possible or to
enhance your customer experience. We share your data with:
Our processing partners:

  •  Our website is hosted by TSOhost: Office of the Data Protection Officer, Paragon Internet

Group Limited t/a Tsohost , 5th Floor, The Shipping Building, Old Vinyl Factory, 252-254
Blyth Road, Hayes, UB3 1HA. By Phone: 01628 200 161 or by email at
Connected third parties:

  •  Our website contains links to third-party websites such as, but not restricted to, Facebook

and YouTube. We are not responsible for the privacy practices or the content of third-party
sites.  Please read the privacy policy of any website you visit.

We only work with Processing partners who are able to ensure adequate level of protection to your
Personal Data. We disclose your Personal Data to third parties or public officials when we are legally
obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or
if there are other legal grounds for it.
7. How we secure your data
We do our best to keep your Personal Data safe.  We use safe protocols for communication and
transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We
monitor our systems for possible vulnerabilities and attacks and we only retain data for as long as is
required to serve your needs.
Even though we try our best we can not guarantee the security of information. However, we
promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to
your rights or interests. We will do everything we reasonably can to prevent security breaches and
to assist authorities should any breaches occur.
If you have an account with us, note that you have to keep your username and password secret.
We do not intend to collect or knowingly collect information from children. We do not target
children with our services.
8. Cookies and other technologies we use
We use cookies and/or similar technologies to analyse customer behaviour, administer the website,
track users’ movements, and to collect information about users. This is done in order to personalise
and enhance your experience with us.
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help
make sites work. Only we can access the cookies created by our website. You can control your
cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
We use cookies for the following purposes:
 Necessary cookies – these cookies are required for you to be able to use some important
features on our website, such as logging in. These cookies don’t collect any personal
 Functionality cookies – these cookies provide functionality that makes using our service
more convenient and makes providing more personalised features possible. For example,
they might remember your name and e-mail in comment forms so you don’t have to re-
enter this information next time when commenting.
 Analytics cookies – these cookies are used to track the use and performance of our website
and services
 Advertising cookies – these cookies are used to deliver advertisements that are relevant to
you and to your interests. In addition, they are used to limit the number of times you see an

advertisement. They are usually placed to the website by advertising networks with the
website operator’s permission. These cookies remember that you have visited a website and
this information is shared with other organisations such as advertisers. Often targeting or
advertising cookies will be linked to site functionality provided by the other organisation.
You can remove cookies stored in your computer via your browser settings. Alternatively, you can
control some 3rd party cookies by using a privacy enhancement platform such
as or For more information about cookies,
We use YouTube to display videos on our website. Google has their own Privacy Policy which you
can review here.
Contact Information
Supervisory Authority
ICO Scotland contact details
The Information Commissioner’s Office – Scotland
45 Melville Street
Telephone: 0303 123 1115
9. Contact Us
If you have any questions, concerns or complaints about our Privacy Policy, our practices or our
Services, you may contact our DPO by email at
In the alternative, you may contact us by either of the following means:
 By Mail: Attn: Data Protection Department, Dunoon & Cowal Heritage Trust, Castle House
Museum, Castle Gardens, Dunoon, PA23 7HH.
 By Phone: 01369 701 422.
 By email:
We will respond to all requests, inquiries or concerns within thirty (30) days.
Changes to this Privacy Policy
We reserve the right to make change to this Privacy Policy.
Last modification was made August 9, 2023

Castle House Museum is operated by Dunoon & Cowal Heritage Trust, which is a Company Limited by
Guarantee with Company Number SC137003 and Registered Office 82 Argyll Street Dunoon PA23 7NJ

And is also a Registered Charity

bottom of page